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Legal

Privacy policy

Last updated: 29 July 2026

This policy explains what information Social Broker collects when you use our marketplace, how we use and share it, and the choices available to you.

Draft pending attorney review

This document is a draft for product planning. It has not been reviewed or approved by qualified legal counsel and does not constitute legal advice. Do not rely on it as a final agreement. Counsel will review and update these terms before public launch.

1. Overview

Social Broker respects your privacy. We collect only the information needed to operate the marketplace, prevent fraud, support deals, and meet legal obligations. We do not sell personal information and we do not share it for third-party advertising.

Identity documents required for KYC are collected and processed by Escrow.com, not stored by Social Broker. We retain verification status and reference results needed to operate deals.

2. Information we collect

Account information

When you register and use Social Broker, we may collect your name, email address, phone number, organization name (for business accounts), account credentials, and profile preferences.

Listing and marketplace data

Sellers provide listing details such as platform, handle, asset description, pricing, and proof-of-control materials. We store listing history, offer activity, and operational review records.

Deal and transaction metadata

For active and completed deals, we store deal identifiers, parties, amounts, status, contract references, structured messages within deal rooms, inspection outcomes, and timestamps needed to coordinate the brokered pipeline.

Evidence and verification status

We may store screenshots, transfer confirmations, proof-of-control records, and other evidence uploaded through the platform. For identity verification, Escrow.com collects and holds government ID and related KYC documents. Social Broker stores verification status, completion timestamps, and reference identifiers returned by Escrow.com. We do not store copies of your identity documents.

Usage and device information

We may collect log data, IP address, browser type, device information, and session activity needed for security, debugging, and fraud prevention. If we deploy analytics in the future, this policy will be updated before non-essential tracking begins.

3. How we use information

We use the information described above to:

  • Provide, maintain, and improve the marketplace and deal workflow.
  • Verify listings, coordinate offers, and manage the brokered transaction pipeline.
  • Prevent fraud, enforce our terms, and protect users and the platform.
  • Communicate with you about your account, listings, deals, and support requests.
  • Comply with legal obligations and respond to lawful requests.

Where required by applicable law, we rely on contract performance, legitimate interests (such as security and fraud prevention), consent (for optional communications or non-essential cookies when used), and legal obligation as appropriate bases for processing.

4. How we share information

Escrow.com

We share party identity and transaction data with Escrow.com as required to create and administer escrow transactions, complete KYC, and settle payments. Escrow.com processes identity documents under its own privacy policy and retention practices.

Counterparties in a deal

After a deal is created and KYC requirements are met, each party may receive the other party's legal name and deal-relevant contact information. Counterparties do not receive this information before a deal exists.

Service providers

We use trusted vendors for hosting, email delivery, monitoring, and similar operational services. They process data on our instructions under contractual safeguards appropriate to their role.

Legal requirements

We may disclose information when we believe in good faith that disclosure is required by law, regulation, legal process, or to protect the rights, safety, and security of users, Social Broker, or the public.

We do not sell personal information. We do not share personal information with advertisers for targeted advertising.

5. Data retention

  • Active account data: retained for the life of your account and up to seven (7) years afterward where needed for legal, tax, or compliance purposes.
  • Deal evidence: typically retained for three (3) years after deal completion, or longer if a legal hold or dispute requires it.
  • KYC documents: held by Escrow.com under its retention policy, not by Social Broker.
  • Deleted accounts: personal data is anonymized or deleted within ninety (90) days where possible, subject to exceptions for deal evidence and legal retention duties.

6. Security

We use administrative, technical, and organizational measures designed to protect personal information, including encryption in transit and at rest where applicable, access controls, and logging of access to sensitive data. Evidence files may be stored in secured vaults with additional protections.

No method of transmission or storage is completely secure. If we become aware of a data breach affecting your personal information, we will notify you and regulators as required by applicable law.

7. Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, restrict, or port your personal information, or to object to certain processing. You may also withdraw consent where processing is consent-based.

To exercise these rights, contact legal@socialbroker.com or reach us through our contact page. We may need to verify your identity before fulfilling a request.

Deletion requests do not override legal retention obligations. We may retain deal evidence, transaction records, and information needed to resolve disputes, comply with law, or enforce our agreements even after an account is closed.

8. Cookies and similar technologies

Social Broker currently uses essential cookies required for session management and authentication. These cookies keep you signed in and help protect your account.

We do not currently use third-party advertising cookies or standalone analytics cookies on the public site. If we introduce non-essential cookies in the future, we will update this policy and, where required, obtain consent before they are placed.

9. International transfers

Social Broker may process and store information in the United States and other countries where we or our service providers operate. Cross-border transfer mechanisms and regional privacy addenda will be finalized by counsel before public launch in regulated markets.

10. Children

Social Broker is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us so we can take appropriate steps.

11. Changes to this policy

We may update this privacy policy from time to time. When we make material changes, we will post the updated policy and revise the last updated date. Continued use of the platform after changes take effect may constitute acknowledgement where permitted by law.

12. Contact us

Privacy questions and data subject requests may be sent to legal@socialbroker.com or submitted through our contact page.